Free shipping on orders over $35.00

FAQ

Promotions & Discounts

Please like and follow us on Instagram, and Facebook  to be notified of promotions or free shipping deals. 

We could look into it, so please send us an email to enquiries@cardolashes.com with your enquiry. 

Shipping

 All orders are despatched from Brisbane, Australia, using DHL e-commerce for international and Fastway for national orders. 

YES 

FREE SHIPPING FOR ALL ONLINE ORDERS OVER $35.00 AUD!

AUSTRALIA

Australian Orders under $35.00 – $5.00 Flat rate

All orders within Australia are sent via Fastway Couriers. Once your order is dispatched you will receive a Tracking Number via email within 48 hours so you can check the status of your order. Please allow 2-7 days for the delivery to take place.

 

ALL OTHER COUNTRIES

Orders under $35.00 – $8.00 Flat rate

Please allow 10 to 21 Business days for delivery to take place.

All international orders are sent via DHL e-commerce and are tracked. Once your order is dispatched you will receive a Tracking Number via email within 48 hours so you can check the status of your order.

Please note, very few of the countries we ship to charge the recipient of the order with additional custom fees, this depends on your country and you will be responsible for paying the custom fee in order to receive your parcel. 

Payment

All products are listed as AUD Dollars, however we have a few other currencies available to choose from. 

Returns

Please choose your products carefully. For hygiene reasons, no returns or exchanges will be offered unless the product is proven faulty. Please note all items will be checked prior to shipping.

If your product is faulty we are more than happy to exchange it to the same item, however we will need to see a photo of the damaged item when you email us within 3 days of receiving your order. 

For any other enquiries regarding returns please email info@cardolashes.com within 3 days of receiving your order. Please make sure you add your order number and full name in your email.